Last updated: 17 October 2026.
This applies to every hike, mushroom walk and photography day I guide, unless we agree different terms in writing when I confirm your booking. It’s part of my Terms & Conditions.
If you cancel
- more than 7 days before: full refund, minus a €25 processing fee
- within 7 days: 50% of the total is retained
- within 3 days: the full amount is retained
- no-show, meaning you’re more than 30 minutes past the agreed start with no word from you: treated as a cancellation, no refund
I’ll wait that half hour and I’ll try to call you. If you’re running late and you tell me, we just work with what’s left of the day.
If you’d rather not walk in the rain
Tell me at least 48 hours before. If I have another day open while you’re still in the area, I’ll move you to it at no extra cost. That depends on what’s left in my diary, so it’s something I do when I can rather than a promise, and it’s one move. If I have nothing free, or you tell me inside 48 hours, the cancellation terms apply as normal: by then I’ve held the date and turned other work down.
If I cancel
I call a day off for safety, when weather or ground conditions make the route dangerous, or when something beyond my control gets in the way. Then we look for another date that works for both of us. If there isn’t one, I refund the full amount you paid, with no processing fee taken off, within 10 working days. If we haven’t agreed a new date within two weeks of the day I called off, the refund goes out on its own and neither of us has to chase it.
That refund is the limit of what I can cover. It doesn’t extend to travel, hotels or anything else you booked around the day, which is one more reason to have travel insurance.
If we turn back early
If we turn back part-way, for any reason, the day counts as delivered and no refund is due. Getting you safely off a mountain is the job as much as getting you up it. If we’ve barely started when I call it, I’ll do what I can to find you another date while you’re still here.